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Come work with us

BrightLight

Are you a kind, compassionate, considerate, open minded, empathetic person?

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Do you enjoy being active and making a difference in people's life's?

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All while you build a career in mental health.

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Then being a Bright Light Mentor worker or cleaner could be for you!!

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Have a read of the Bright Light Mentoring website and the job description below.

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If being a Mentor worker or cleaner sounds like something you would enjoy. Please write a short statement on; Why you would be a good Mentor worker for Bright Light Mentoring Service.

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Email the statement and your resume to Kira at jobs@brightlightmentoring.com

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We look forward to hearing from you.

Job Description for Mentor worker

The NDIS Workforce Capability Framework describes this role as a General Support Worker for services funded under the NDIS.  Persons working within this role are responsible for using the strategies determined in the participant's support plan. 

All practices are participant-focused and promote their choices, rights and decisions. Due to the variable nature of participants, this role requires the worker to promote participants' voices, choices and report any areas of concern. The participant is at the centre of all practices. 

Workers are required to follow all policies and procedures and report to management:

  • Feedback from participants (positive, constructive and complaints)

  • Changes in participant circumstances or environment

  • Work health and safety issues and concerns

  • Need for resources to undertake the role

  • If you think that the participant is experiencing discrimination, exploitation, neglect, abuse or violence

  • When unsure of appropriate practices

  • When unsure of actions that should be undertaken stressed or anxious feelings 

Main Duties and Responsibilities

Provision of care and supports to participants as detailed in their support plans. 

General

  • Always check your understanding of the participant's required tasks before commencing your work.

  • Implement personal hygiene and infection control procedures

  • Be alert if you notice the participant is distressed or apathetic (uninterested or listless)

  • Adjust your tasks to meet participant's needs, preferences and priorities

  • Record all work as per the organisation's requirements

Work Practices

Duties will vary according to the participant's support plan but may include:

  • Assisting people to perform important daily activities

  • Facilitating daily personal hygiene

  • Assisting home-based tasks such as food preparation and housework

  • Assisting to undertake tasks outside the home, such as shopping, medical appointments, and more

  • Ensuring varied programs of social activities

  • Providing emotional support and friendship

Communicate

  • Clearly, inclusively and respectfully

  • Adapt to participant's age, culture and cognitive ability

  • Understand individual communication – verbal and non-verbal

  • Use the best communication method to recognise the difference between self and participant

  • Be persistent and patient

Build trusted relationships

  • Build relationships based on mutual respect

  • Determine what makes the participant feel safe and valued

  • Work with both participant and their important people to understand how they are involved

  • Communicate directly with the participant unless otherwise determined

  • Prioritise participant's voice during any conflict

  • Treat equally but recognise the imbalance in the relationship

  • Recognise and report any threat in circumstances and environment

Rights

  • Understand participant and worker rights

  • Support participant to express views, raise concerns, report complaints and incidents

Work Collaboratively

  • Support all supporting stakeholders

  • Work within role and responsibility

  • Recognise the participant's skills, experience and contribution to everyone in the team

  • Keep participants informed when sharing and discussing them

  • Focus on strengths

  • Be optimistic, kind, hope and be patient

Observe and respond

  • Review all relevant notes and support plan information

  • Identify needs and strategies

  • Clarify your understanding

  • Be observant, attentive and present

  • Act responsively and flexibly

  • Celebrate reaching goals and independence

  • Maximise participant's control and confidence

Heath and Safety

  • Talk to participant/supervisor about any intermittent conditions to determine strategies when confronted with the situation

  • Support access to preventative and responsive health, dental etc

  • Respond quickly if the participant is uncomfortable, distressed, apathetic or in poor health

  • Identify potential and actual risks, then act promptly and in consultation with the participant 

  • Escalate to your supervisor any situation when the participant is at risk

  • Identify and report any work health and safety issues

  • Promote independence and choice

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  • Verbal and written communication skills.

  • Ability to work with various ages, cultures and ability levels

  • Ability to build rapport and trust with clients.

  • Strong time management and ability to prioritise.

  • Ability to use Microsoft Office suite of programs and other computer systems for record-keeping.

  • Excellent problem solving and conflict management skills.

  • Ability to work as part of a team and maintain good working relationships.

  • ​Preferred minimum 1 year relevant experience

  • Experience supporting people with mental health

  • Demonstrated continuing professional development.

  • Knowledge of continuous quality improvement principles

  • Use of equipment related to personal and work safety

  • Promoted participant's choice and independence

Skills

Experience

Qualifications and Requirements

  • ​Current NDIS Worker Screening check 

  • First Aid Certificate

  • Drivers License

  • Reliable and insured vehicle

  • New Worker NDIS Induction Module

  • Smartphone

  • Recommended qualifications; Certificate III in Individual Support, Mental Health, Aged Care, Community Services, Disability Work or similar. A formal certificate may not be required if the individual has relevant experience and skills

Please email a statement of interest and your resume to Kira at jobs@brightlightmentoring.com

We look forward to hearing from you.

Job Description for Forensic Cleaner

We are seeking a dedicated and detail-oriented Forensic Cleaner to join our team. The ideal candidate will be responsible for providing specialized cleaning services in environments affected by biohazardous materials, insect and rodent infestations. This role requires a respectful and compassionate approach while adhering to strict safety and health regulations.

Main Duties and Responsibilities

  • Conduct thorough cleaning and decontamination of residential properties impacted by hazardous substances.

  • Identify and safely remove biohazardous waste, including bodily fluids, chemicals, and other potentially harmful materials, following all legal and regulatory guidelines.

  • Utilize specialized cleaning solutions, equipment, and techniques to restore properties to a safe and habitable condition.

  • Work closely with, medical personnel, and other stakeholders/team members to ensure that cleaning procedures do not interfere with participants mental health.

  • Maintain accurate records of all cleaning activities, inventory of supplies used, and any other relevant documentation.

  • Adhere to industry safety standards and protocols, including the use of personal protective equipment (PPE).

  • Provide empathetic support to clients during what can be a traumatic experience, maintaining professionalism and confidentiality at all times.

  • Participate in ongoing training to stay current with industry best practices and safety procedures.

Qualifications

  • High School Diploma or equivalent; certification in biohazard cleaning or a related field is a plus.

  • Previous experience in forensic cleaning, biohazard remediation, or related fields preferred.

  • Knowledge of safety regulations and best practices for handling hazardous materials.

  • Strong attention to detail and ability to work independently with minimal supervision.

  • Excellent communication and interpersonal skills to interact with clients and team members effectively.

  • Ability to handle sensitive situations with discretion and compassion.

  • Physically fit, capable of lifting heavy objects and performing strenuous tasks.

  • Valid driver’s license and reliable transportation.

If you are passionate about making a difference in challenging circumstances and have the skills and qualifications we are looking for, we encourage you to apply for the position of Forensic Cleaner with Bright Light Mentoring Service.  

Please submit your resume and a cover letter outlining your relevant experience to Kira at jobs@brightlightmentoring.com.

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